Job Description


Job Title
Account Manager

Location
San Jose - Pleasanton, CA US (Primary)

Job Type
Full-time

Education
Associate Degree

Career Level
Experienced (Non-Manager)

Category
Customer Service

Job Ad

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S.  We provide our customers single-source, cost-effective, best-in-class solutions.

 

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement.  Does Trescal sound like the place for you?  Then join our team!

 

We have a great opportunity for an Account Manager to join our team in the Pleasanton, California location. You will be the primary contact for mid to top tier customers maintaining high levels of customer support and responsiveness

In this role you will:

  • Work with the lab and management to assist in customer requests and requirements 
  • Track key metrics to generate reports and presentations for performance reviews with assigned accounts
  • Participate in weekly customer service meetings to discuss process, procedures and customer issues
  • Perform annual account reviews
  • Assist management and sales with pricing for assigned customers
  • Work with customer service team to manage monthly recall process for assigned accounts
  • Work to identify growth opportunities with assigned accounts by identifying new areas of opportunity
  • Meet with customers, as needed

 

QUALIFICATIONS

As an Account Manager you must possess:

*Associates Degree or High School diploma, GED, or equivalent with 2 years experience in related field.

*Experience in a similar customer service role.

*Strong computer skills including proficiency in Microsoft Excel and Power Point.

*Excellent communication skills including verbal, written and listening skills.

*Strong organizational skills with the ability to effectively prioritize workload.

 

And we would prefer:

*Prior experience with pricing and quoting.

*Experience working in an ERP and CRM (Customer Relationship Manager) system.

*Prior experience engaging with employees and customers at all levels.

*Experience presenting to groups is a plus.

*Previous work experience in metrology or other technical service industry.

 

BENEFITS:

We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.

 

Does this sound like you? If so, APPLY NOW!

A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.


 

We are an Equal Opportunity Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online