Job Description

Job Title
Billing Specialist / Customer Service Rep
Location
Cincinnati - Cincinnati, OH 45246 US (Primary)
Job Type
Full-time
Education
High School
Career Level
Experienced (Non-Manager)
Category
Customer Service
Job Ad

Cincinnati Precision Instruments, a Trescal company, is looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S.  We provide our customers single-source, cost-effective, best-in-class solutions. 

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement.  Does Trescal sound like the place for you?  Then join our team!

We have a great opportunity for a Billing Specialist to join our team at our Cincinnati, Ohio location. 

In this role you will:

  • Setting up customers in IndySoft and or QuickBooks as well as editing customer data including email addresses, shipping and contact information, etc. (to work with finance for accuracy).
  • Searching by PO and customers by tag-in, to verify how many gauges are in house, outsourced, awaiting return and calibration status.
  • Verifying calibration prices as quoted, making sure prices match PO and to add charge events to ensure accuracy. 
  • Researching customer accounts and equipment to answer customer inquiries and status of tool requests.
  • Running monthly reports for on-site invoices to verify all on sites have been billed by month end.
  • Ensuring all PO information is correct and that IndySoft exports correctly into QuickBooks for final invoicing.
  • Work with Finance to assure tax county codes for sales tax purposes, are correct on all invoices. 
  • Emailing invoices to customers to include all departments within the company.
  • Demonstrating good customer relationship skills by answering calls and emails in a timely manner which may consist of inquiries regarding shipping/tracking and proof of delivery.
  • Learning the requirement of our top customers which may be unique related to invoicing, POs for calibration services.
  • Working with our QA Specialist on many aspects of order accuracy to include but not limited to complete order requirement, and gauge ID matches.
  • Other duties assigned by supervisor.


QUALIFICATIONS

A Billing Specialist must possess:

  • High School diploma, GED, or equivalent
  • Minimum of 2 years experience in a similar customer service role & billing/reconciling
  • Must have strong organizational skills and attention to detail
  • Strong written & verbal communication skills
  • Intermediate computer skills including proficiency in Microsoft Office Suite, QuickBooks

And we would prefer:

  • AA/AS degree in Accounting/Business Management, or CSR Certification
  • Experience in dealing with customer inquiries, resolving issues and providing status to customers
  • Previous work experience in a technical service industry
  • Experience with IndySoft but not required


BENEFITS:
We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. We have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. 

Does this sound like you? If so, APPLY NOW!
A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.

 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online